This policy governs the terms and conditions towards exchange, replacement and/ or refund offered by buildyourrange.com. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

1. Cancellation before dispatch
2. User is permitted to fully or partially cancel orders prior to the dispatch of order from buildyourrange.com
3. Upon successfully placing an order and after buildyourrange.com has successfully handed over the product(s) to its Logistic Partner (as defined in the delivery policy), the user will receive a unique tracking identity number, which will enable the user in tracking the status of delivery of the purchased products.
4. Prior to the dispatch of the purchased products, should the user decides to cancel the purchase, the user can do so by referencing the unique tracking identity number received by the user and requesting buildyourrange.com to process a cancellation by sending an email to buildyourrange@gmail.com.
5. In all events of cancellation prior to the dispatch of the purchased Products, buildyourrange.com shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.
6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
7. We do not accept post-dispatch cancellation of orders.

Refunds will be done in the following cases:
1. Genuine quality issues
2. Packages lost in transit.
3. In case buildyourrange.com discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
4. In case buildyourrange.com discovers that a wrong item has shipped to you.
5. In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.

No refunds will be given in the following cases :
1. In case of minor design and colour variations.
2. Incorrect or outdated delivery address.
3. Incorrect address format including any form of a PO Box address.
4. After multiple delivery attempts by the courier.
5. Package refused by recipient.
6. Products returned in a used or damaged condition.
7. Beyond 10 days of product delivery to the user.